Frequently asked questions (FAQ)
Q: Do you need an appointment for an oil change or other repair work?
A: Yes, for fastest service an appointment is recommended. You can call us at 360-757-8282 or use our contact form to arrange the appointment. Some services such as a wiper blade or light bulb change can be done on a drop in basis.
Q: What credit cards do you accept?
A: We accept all major credit cards: VISA, Master Card, Discover, American Express, Credit or Debit.
Q: Can I make payments on my bill?
A: Depending on the size of the repair, we offer O.A.C. a 6 month or 12 month “Same as Cash” payment plan through NAPA’s AutoCare EasyPay Credit Card. Contact us for more details or visit www.napaautocare.com/financing.aspx.
Q: How much does it cost to repair…?
A: We need to inspect your vehicle to diagnose the problem and properly fix it with the correct parts. We will always contact you for approval of any work we do on your vehicle.
Q: Do you perform 30K, 60K and 90K services as a dealer does?
A: Absolutely! We use genuine Original Equipment Parts and your factory warranty will still be in effect.
Q: Do you guarantee your work?
A: We are proud to stand behind our work. We warranty our repairs for 3 years or 36,000 miles (whichever comes first)-this is double what most shops offer!
Q: Can I get a ride to and from Burlington Automotive?
A: Of course! Our friendly shuttle driver will be happy to give you a ride to and from work, home, or anywhere else in the Valley! Our shuttle service is free of charge- we want to make your experience as easy and convenient as possible. Just let us know how we can accommodate you!
Q: How late can I pick up my vehicle?
A: We’re open Monday thru Friday 7:30 a.m. to 5:15 p.m. Vehicles may be picked up between these hours. Other arrangements can be made for after hours pickup. “Early Drop Off” service is also available before 8 a.m.