Reviews

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Reviews Overall rating: 4.8 out of 5 based on 257 reviews.

Straight forward

★★★★★
5 5 1
Seems like one of the most honest places in this area. They were straight forward about what was needed and actually apologized to me that they closed at 1800hrs when the tow truck couldn't get me there till almost 1900hrs. Still a couple guys leaving late offered the bathroom and a soda to me while I waited for my ride. Hopefully won't have to use them again, but definitely will if necessary.

One of the best customer waiting areas

★★★★★
5 5 1
Thanks for such good service and taking care of my 14 passenger bus with good service and letting me know about the problem and the final bill. You all so have one of the best customer waiting areas i have ever seen with water,pop,coffee,tea & more and very very service.

Friendly, professional and easy going

★★★★★
5 5 1
I came here on a recommendation from Discount Tire about a year ago, and I am SO glad I did! Lynx and everyone who works there are all extremely friendly, professional and easy going, willing to help out as much as they can. I can't recommend this place enough, I love bringing my car here knowing they'll get it fixed right the first time, every time!

Brenan was awesome as expected

★★★★★
5 5 1
Brenan was awesome as expected. This is the fourth vehicle I have brought to Burlington Automotive and the fourth time I've received amazing service. Your team continues to exceed my expectations. Honest, reliable quality work. You've won our business for life.

Service was as scheduled

★★★★★
5 5 1
Service was as scheduled, I was presented with a list of other items that should be taken care of, but I was not pressured to have those items scheduled and done at Burlington Automotive. As a result it felt like a service, not a sleezy business practice.

Burlington Auto's advisors were very knowledgeable

★★★★★
5 5 1
Burlington Auto's advisors were very knowledgeable and helpful. In my case, I had an alignment done on my Suburu and they explained what the alignment condition was going in and what it would take to fix it. They were very efficient in completing the job. The facility itself was new, clean and very well equipped. I would recommend Burlington Automotive to anyone.

Great service. Burlington Automotive is the only place I take my cars because I trust them.

★★★★★
5 5 1
Great service. Burlington Automotive is the only place I take my cars because I trust them.

Always take great care

★★★★★
5 5 1
Luis and the staff always take great care of me and my vehicles. The best is when I hear I don't need that repair at this time! Or when I hear the bill is not as large as originally estimated! I feel honesty is something valued from the top down at Burlington Automotive!

The staff at Burlington Automotive are always fast, friendly, knowledgeable, and thorough.

★★★★★
5 5 1
The staff at Burlington Automotive are always fast, friendly, knowledgeable, and thorough.

great job

★★★★☆
4 5 1
The crew at Burlington Automotive did a great job on my Kia Rio. It was convenient having them drop me off at home while my car was being worked on.Customer service is A important ingredient to there success. I reccommend them with a thumbs up.

digiligence and attention to detail

★★★★★
5 5 1
We travel the Southwest U.S. during the winter months. Burlington Automotive has been instrumental in preparing our car for extended travel. The car is 11 years old with long travel miles, and we've experienced no problems. I attribute that to the digiligence and attention to detail by the staff at Burlington Automotive. I would like to thank Lynx for his courtesy and professionalism during our visits.

GREAT!

★★★★★
5 5 1
this place is great !! Love the service and the people great waiting room goes above and beyond service keep up the great work

I am very pleased with the level of service

★★★★★
5 5 1
Being a somewhat new resident to the Skagit Valley, I was looking for a shop to do some work on my truck... Based on many reviews and a high AAA rating I decided to give Burlington Automotive a try. I am very pleased with the level of service that was provided.. Professional repairs and courteous service..they even offered to pick me up at home when my truck was finished. A very positive experience ..

Great staff

★★★★★
5 5 1
The experts at Burlington Automotive have been there for me and my 2007 VW Eos. Great staff, very professional. I miss their Saturday service hours, though. Thanks again to certified Eos mechanic Brian for keeping my unique German auto humming along!

excellent service along with friendly personnel

★★★★★
5 5 1
As always you provided me with excellent service along with friendly personnel with which to deal .. this, along with competitive pricing makes your company a must visit in Skagit County.

Fabulous service!

★★★★★
5 5 1
Fabulous service! Very quick to get me in and get my problem fixed. Actually all occurred on the same day. They even gave me a ride to work!! I will use them again and recommend them to everyone that appreciates great service!

Very helpful staff. They listen well. The car wash ticket is good to have / use when needed.

★★★★★
5 5 1
Very helpful staff. They listen well. The car wash ticket is good to have / use when needed.

I'll write a review once my engine light goes away.

★★★★★
5 5 1
I'll write a review once my engine light goes away.

nice and professional

★★★★☆
4 5 1
Everyone is always very nice and professional when we have gone in there and always very honest I have never had a problem and they explain things to me when husband isn't there if I need something else done.. Love them at Burlington office thank you

Great service, friendly and knowledgeable

★★★★★
5 5 1
Great service, friendly and knowledgeable. I was shuttled to work and back so the whole experience went so smooth!.

top notch customer service and repairs

★★★★★
5 5 1
Once again, top notch customer service and repairs. This is the only place that we feel comfortable taking our vehicles. Very trustworthy.

Quality work in a reasonable time frame

★★★★★
5 5 1
Explain what they need to and they don't talk down to you. Quality work in a reasonable time frame. They will always be my go to shop.

extremely helpful

★★★★★
5 5 1
We had a used car inspection. Our service advisor was extremely helpful. He made arrangements with the dealership, performed a thorough inspection, and called me to explain everything they had found. After we purchased the vehicle, he also contacted a service advisor at Bellingham Auto to explain and provide a report, since that is where we are planning to have the work performed. Well done!

Very friendly experience, awesome shuttle service. Thank you!

★★★★★
5 5 1
Very friendly experience, awesome shuttle service. Thank you!

Great experience and high quality work.

★★★★★
5 5 1
Great experience and high quality work.

Great service.

★★★★☆
4 5 1
Great service.

recommended them

★★★★★
5 5 1
Discount Tire recommended them for alignment check, they got it in the shop within 15 minutes, back out in less than an hour, all was within Spec's and no charge. The only thing I would like compared to other shops I've used is that, I can go into the shop and look at and talk to the Tech's whereas with B.A. that is forbidden. I understand all the liability BS normally associated with that though. I don't know anything about the quality of other mechanical work they do or how detailed oriented or CONSCIENTIOUS the Tech's are while operating on customer vehicles though. All I can say is, every shop I've ever been to for any work done on my trucks (05 Ram diesel, 95 Suburban diesel) something was always not done to perfection. e.g. parts loose, missing, incorrect work, making noise afterwards, pulling left or right, wheel weights flying off, greasy steering wheel or on the overhead by the driver door, and the list goes on. I am a very detailed oriented person in my own life and my own business so I may seem picky to some but, when I spend 50,000.00 plus for something, I expect to get it back as good or better (isn't that what we take them in for) than when I brought it in. A rarity these day's it seems which is why, I do all my own work when possible and I NEVER ever go to the Stealerships for anything. That's a story for another day!

As always, the guys at Burlington automotive are a pleasure to work with.

★★★★★
5 5 1
As always, the guys at Burlington automotive are a pleasure to work with.

professional establishment

★★★★☆
4 5 1
Burlington Automotive is a friendly but professional establishment. Chris Husek, in my opinion, is a very helpful staff memeber and they all seem want to put out their best foot out there. Always, the cost of any repair is not fun, but they try to find some type of discount to help keep the cost down. Also, they're not pushy and that make me what to return.

Great job on my 2000 CK 3500 4X4

★★★★★
5 5 1
It has been a while since my last Oil & Lube change and as always changes in the business world. I did like it better when you were able to just drive up and wait your turn for an Oil & Lube change. this new way of having to make an appointment really just does not make to much sense. I guess to management it does though.. Maybe one day the need for oil changes will require a rethink on this subject..... Great job on my 2000 CK 3500 4X4 ride. Always professional work and customer support. R/ Sam

The loaner cars and good service keep me coming back

★★★★★
5 5 1
The staff is always so friendly and cordial and are super flexible when it comes to drop off and pick up times. The biggest benefit, which has been so beneficial and necessary for me, is the use of a loaner vehicle when mine is in the shop. I am super busy during the week and typically don't have the time to sit around for several hours waiting for my repair. I also don't have an extra vehicle in my driveway when my vehicle goes down. The loaner cars and good service keep me coming back.

Everything went smoothly

★★★★★
5 5 1
They got the job done and while my car was in the shoppe I had a comfortable loaner so I could go about my business. Everything went smoothly.

it makes it a lot easier

★★★★★
5 5 1
Thanks for picking up my truck for service.it makes it a lot easier than using a half a day off to get the work done.

You did a great job and saved me money.

★★★★★
5 5 1
You did a great job and saved me money.

Good turnaround time, great experience as usual.

★★★★★
5 5 1
Good turnaround time, great experience as usual.

extra mile for customer satisfaction

★★★★★
5 5 1
My transmision decided to die in my truck. I called Burlington Auto and informed them I was coming in at closing and please not close. At 5:30 pm (after posted closing) one of the employee's loaned me his personal car so I could make it home that night. These guys go the extra mile for customer satisfaction, so far as to arange a rental truck when they were unable to accomade a courtesy car of like style. I normaly don't trust auto mechanics, but I have come to respect and trust the employees of Burlington Auto. I have never been disapointed with there workmanship and fair billing.

Always willing to help and keep us moving. Thank you

★★★★★
5 5 1
Always willing to help and keep us moving. Thank you

recommended

★★★★★
5 5 1
Call ahead for a time to receive a great service. These guys are detail oriented and allow you to view any issues they find with your vehicle. Would and have recommended this crew to service your ride.

estimate pricing was honored

★★★★★
5 5 1
Excellent as always. Had my SUV towed in and they diagnosed the problem, gave me an estimate and communicated daily on progress. I added some additional work because of the scope of the original issue and was able to get additional discount because of parts already removed and thus saving on labor. In spite of repair taking longer than originally discussed because the labor was more intensive than the book thought it should be my estimate pricing was honored.

Outstanding customer service by each member of your team.

★★★★☆
4 5 1
Outstanding customer service by each member of your team.

Friendly and quick.

★★★★☆
4 5 1
Friendly and quick.

Thanks guys!

★★★★★
5 5 1
The guys at Burlington automotive are always friendly. Whether it's just a simple oil change or a high mileage repair, they always offer a shuttle and never try to talk you into something you do not need. I take both my personal vehicles and our company vehicles to Burlington automotive. Thanks guys!

professional staff

★★★★★
5 5 1
I appreciate how professional your staff are that waited on me. I like the way you keep your shop so clean. The mechanics always do such a good job. Thank you and keep up the good work. Art Spanski

Finally, a place that knows what great customer service is! I am so pleased.

★★★★★
5 5 1
Finally, a place that knows what great customer service is! I am so pleased.

Wonderful service as always!

★★★★★
5 5 1
Wonderful service as always!

Great service

★★★★★
5 5 1
Great service. My fuel pump died at home. I called Louis, he arranged towing company and very prompt service. My truck was up and running in a day. Very fast and courteous.

LOVED that they picked up and delivered my car.

★★★★☆
4 5 1
LOVED that they picked up and delivered my car.

always friendly and helpful

★★★★★
5 5 1
The team at Burlington are always friendly and helpful. When they find anything other than the service requested in need of repair or adjustment they call you right away to see if you want it taken care of. I like that. No pressure to have the extra work done unless it is a safety issue. Louis is aways pleasant at the front desk

Great waiting room and amenities.

★★★★★
5 5 1
Great waiting room and amenities.

Great experience

★★★★★
5 5 1
Great experience, friendly and helpful staff, nice waiting area, in and out in no time, great price. Thank you Burlington Automotive 🙂

excellent work

★★★★★
5 5 1
We have 5 vehicles (some recreational) and initially chose BA as their location is close to our home & it was convenient. We stay with them because they are knowledgeable, professional and reasonably priced. The extra personal touches such as a comfortable place to wait for your oil change (snacks and drinks provided) & coupons at Christmas to be applied to repairs are appreciated. A group of very nice guys that do excellent work, and an owner who cares about his customers.

Great as always

★★★★★
5 5 1
Great as always

price for the work was competitive

★★★★☆
4 5 1
Full front-end brake job on a high-mileage older car ended up involving a master cylinder replacement as well. There were delays in getting the parts (ordered according to VIN number) to fit, then a delay in getting a master cylinder, which stretched the work from Friday to Monday, involving two ferry rides and another half day of my time for pick-up. Burlington personnel were courteous and informative, and provided a loaner car at no charge. The price for the work was competitive (after some negotiation).

2000 CK3500 4X4 quad cab

★★★★★
5 5 1
Burlington Automotive they are very good at what they do They are the only one that has done major engine work on my 2000 CK3500 4X4 quad cab....... I am very pleased with their ability to diagnose they problems that I present to their team.

recommend them to anyone

★★★★★
5 5 1
I was very pleased with the service I received at Burlington Automotive. They are honest and would not charge or do a job that they know is not needed. I asked for an alignment and they showed me a printout of the wheels, I did not need an alignment as I thought. I went on a trip feeling very safe with my vehicle after they serviced it. I would strongly recommend them to anyone!!

Good service and appreciate your coupons

★★★★★
5 5 1
Good service and appreciate your coupons

Fast and good job. We will be back..........

★★★★★
5 5 1
Fast and good job. We will be back..........

The work was done on time and for a good price.

★★★★☆
4 5 1
The work was done on time and for a good price.

Would definitely recommend Burlington Automotive

★★★★★
5 5 1
The staff at Burlington Automotive were friendly and courteous, my appointment was easy to make, and it was an easy in and out. Would definitely recommend Burlington Automotive!

I have always been happy with your service or I would take my vehicals elsewhere.

★★★★★
5 5 1
I have always been happy with your service or I would take my vehicals elsewhere.

You have a first class organization.

★★★★★
5 5 1
You have a first class organization.

honest automotive help with your vehicles

★★★★☆
4 5 1
Burlington Automotive did a great job in my vehicle and explained everything thoroughly. I would recommend them for straight forward honest automotive help with your vehicles.

fine

★★★★☆
4 5 1
Oil change went fine, paper work took a bit longer as no one in office. Had a lot of recommendations for me as far as more service needed.

Great, honest, prompt & informative service!

★★★★★
5 5 1
Great, honest, prompt & informative service!

Honest, efficient and competitively...

★★★★☆
4 5 1
Honest, efficient and competitively priced.

Courteous professional staff. Clean...

★★★★★
5 5 1
Courteous professional staff. Clean and comfortable waiting room. Detailed report on oil change visit and items I need to monitor.

Great friendly people work for...

★★★★☆
4 5 1
Great friendly people work for Burlington Automotive.

Service was great! Friendly staff...

★★★★★
5 5 1
Service was great! Friendly staff... diffinetly will be back.

helpful & courteous

★★★★★
5 5 1
helpful & courteous

Burlington Automotive is always...

★★★★★
5 5 1
Burlington Automotive is always a pleasure to do business with!

The staff was very professional...

★★★★★
5 5 1
The staff was very professional and polite, the service was quick and exactly what I asked for and the waiting area was very pleasant, with magazines, books and small toys for kids, and free soda/coffee! I also appreciated that they didn't try to push other services onto me when my oil change was done. Competitive pricing too!

Great team . They explained the...

★★★★★
5 5 1
Great team . They explained the repairs form start to finsih and completed the job on time.

First time here...very friendly...

★★★★★
5 5 1
First time here...very friendly staff,very clean,like that you offer refreshments, good prices and had me in and out in no time! I will be back!

Burlington Automotive has always...

★★★★★
5 5 1
Burlington Automotive has always been excellent in costumer service and repair. Every employee I have been in contact with in the past years has been trustworthy, friendly and hard working. An excellent group of folks to work with. Will continue with them when the need arises.

Good friendly staff

★★★★☆
4 5 1
Good friendly staff

I was concerned when Juli left...

★★★★★
5 5 1
I was concerned when Juli left and wish she was still there; however, the service I received was great.

If I lived closer to Burlington...

★★★★★
5 5 1
If I lived closer to Burlington Automotive I would bring my vehicle in for all of its maintanace and or issues, very professional and straight forward. I didn't feel like they were trying to up sell but they were giving me the facts.

Excellent work done on my vehicle...

★★★★★
5 5 1
Excellent work done on my vehicle and accomplished in a timely manner. I'm very pleased with the work the technician did and his professionalism is very much appreciated. I will recommend my friends and family to consider Burlington Automotive for any repairs or concerns with their personal vehicles.

Great honest service!

★★★★★
5 5 1
Great honest service!

Very fast and professional. They...

★★★★★
5 5 1
Very fast and professional. They were awsome!!

Accurate, fast, professional and...

★★★★★
5 5 1
Accurate, fast, professional and fair price. Nice waiting area makes your stay enjoyable. The last time I was here I had the same experience.

Service is very professional at...

★★★★☆
4 5 1
Service is very professional at Burlington Automotive

Appreciate the great service and...

★★★★★
5 5 1
Appreciate the great service and the integrity of your employees.

It's always a heart attack moment...

★★★★☆
4 5 1
It's always a heart attack moment when you bring in your vehical and get the esitmated cost. But the great customer service softens the blow!

HONORABLE MENTION- LUIS C

★★★★★
5 5 1
I would like burlington automotive, as well as future customers to recognize Luis C. as a valuable employee. His professionalism and knowledge of his trade has made my experiences with the establishment extemely positive. I would reccommend him to all of my close family and friends as a machanic and go to for any automotive questions. His willingness to go way above and beyond just getting the service done was greatley appreciated and lessened stressful situations. Thanks Luis!

Great shop experience this week.

★★★★★
5 5 1
Great shop experience this week. I had a little warranty work done, and these guys went to great length to expedite the work as well as provide a courtesy car. I recommend this shop and will continue to take my vehicles there.

Roller skate is always well taken...

★★★★★
5 5 1
Roller skate is always well taken care of. These guys are great I would drive 50+ miles just for an oil change if they weren't!

Quick, thorough and accommodating...

★★★★☆
4 5 1
Quick, thorough and accommodating service. Staff is very friendly and helpful. Comfortable waiting area with nice amenities (fully stocked drink cooler, tv, wifi, etc.). Even the restroom is clean! I prefer to take my vehicle here because they offer consistently excellent customer service and affordable prices for good work.

Once again the service was great.

★★★★★
5 5 1
Once again the service was great. Everyone is always so friendly and informative. Thank you also for the coupon for a free car wash.

Great service...!

★★★★★
5 5 1
Great service...!

Fast, Friendly and informative.

★★★★★
5 5 1
Fast, Friendly and informative. I found the print out with specs and explanation on what was done on my car very helpful.

Happy with Burlington Automotive

★★★★★
5 5 1
Juli really knows her stuff and treats each customer like family.The work was finished on time and on budget.All of the techs do know what they're doing.They all deserve five stars!!!!!!!!!

Friendly service, work was done...

★★★★★
5 5 1
Friendly service, work was done on time and in budget. I love the online options as well.

Very good service and report on...

★★★★☆
4 5 1
Very good service and report on my recent oil change

Fast friendly service.

★★★★★
5 5 1
Fast friendly service.

great service and fast...entire...

★★★★★
5 5 1
great service and fast...entire team worked to make experience enjoyable. Dylan did a great job and I appreciated his attention to detail.

Good service, as always! Thank...

★★★★★
5 5 1
Good service, as always! Thank you.

Great!

★★★★★
5 5 1
Great!

Issues were taken care of in a...

★★★★★
5 5 1
Issues were taken care of in a quick, efficient and personal manner

As always, the service is outstanding!

★★★★★
5 5 1
As always, the service is outstanding!

Excellent experience, went out...

★★★★★
5 5 1
Excellent experience, went out of their way to be of assistance. Excellent value!!

good service, friendly atmosphere,...

★★★★★
5 5 1
good service, friendly atmosphere, good work

It is always a very positive experience...

★★★★★
5 5 1
It is always a very positive experience at Burlington Automotive. Shaun does an excellent job servicing my auto. Friendly and very efficient staff.

Fast, economical and friendly.

★★★★★
5 5 1
Fast, economical and friendly. Great service. Will advise friends of my experience.

They are fantastic!!! They went...

★★★★★
5 5 1
They are fantastic!!! They went above and beyond all expectations!!! I strongly recommend them to EVERYONE I know who is looking for an automotive shop.

Efficient, friendly, and professional.

★★★★★
5 5 1
Efficient, friendly, and professional. Atypical from some automotive shops. Thanks!

Always friendly and helpful staff..

★★★★★
5 5 1
Always friendly and helpful staff.. Wifi and drinks make the waiting time pass more quickly.

Clean and pretty waiting area with...

★★★★★
5 5 1
Clean and pretty waiting area with complimentary beverages. Also kid friendly. Very nice staff. No wait to get in for oil change even on a Saturday morning.

Burlington Automotive is awesome!

★★★★★
5 5 1
Burlington Automotive is awesome! They went above and beyond my expectations! I refer them to anyone I know looking for an auto repair shop!

Always fantastic service!

★★★★★
5 5 1
As always the service was great!

Fluid check and oil change

★★★★★
5 5 1
I didn't have an appointment on Saturday, just walked in and the young man at the counter attended to my request and within less than half an hour, the oil was changed, fluids checked and had a quik check on my windshield wipers. Plus, I had a cup of coffee while waiting, talked to my son in San Jose and had comfortable seating. Very smooth!

Excellent service, friendly staff, got me in quickly.

★★★★☆
4 5 1
I had a battery die on me and was able to get myself towed in and the battery replaced as I waited. Shawn was very helpful in getting me going as quickly as possible. This was no surprise. The folks at Burlington Automotive have always been friendly and sympathetic, take the time to explain what is happening and the options that are available. The work is done quickly (when parts are available) and done right the first time. Although no one is perfect, these folks are among the best in the area.

Ole Blue

★★★★★
5 5 1
Awesome job as usual. First problem solved, now on for number 2.

repair

★★★★★
5 5 1
Good work and fair price

OIL CHANGE AND CUSTOMER SERVICE

★★★★★
5 5 1
I was very happy with the customer service and oil change! I was informed by Oscar that if I was unable to make it for may appointment that Burlington Automotive would pick up and drop off my car at work. Not only was that very convenient for me because my work schedule is difficult but very helpful. I was also informed by the employee Oscar of other vehicle problems my car should get service before any problem occurs. I will recommend Burlington Automotive to friends and family. Thank you! For your great customer service.

5 Star All the Way

★★★★★
5 5 1
Friendly service. Picked up and delivered my vehicle. I will continue using them to service all of my vehicles.

you folks are the best !

★★★★★
5 5 1
I am always very pleased with your service. Very professional and friendly staff. Thanks for making my old truck road worthy for my trip across country. Hope I can find someone as good as you when I get there. Thanks to all of you.

tranny flush

★★★★★
5 5 1
good job all around. thanks.

Service

★★★★★
5 5 1
Great job, again! Luis came out as I was paying and reviewed the work he had done on my truck. Thanks and I'll be back. Chris

3rd visit

★★★★★
5 5 1
This is the 3rd time I've brought my car to Burlington Automotive and they are always friendly and professional. This time they even drove me to work.

oil change

★★★★☆
4 5 1
Great experience. Will be back. Only thing I would suggest is if a mom comes in with her kid to not park their car where it is hard to get kid into carseats please.

THE TRUCK

★★★★☆
4 5 1
SERVICE AND STAFF EXCELLENT...AS ALWAYS! THANK YOU!

Best Place To Get Service Done!

★★★★★
5 5 1
Fast service is what i needed and i got it! Plus free beverages..most companies charge you. Comfortable feel, almost like your at home watching tv in your living room. Thanks for the great service. Any Spa and Pool Service

Oil change success

★★★★★
5 5 1
Stopped in without an appointment just as they were opening. Louis got my truck in ASAP and completed the job in a prompt fashion and I was able to get on with my day.

Service

★★★★★
5 5 1
As always I received great service. I was greeted politely and was given a clear report of what was done and any findings of what needed to be fixed. I always recomended Burlington Automotive to anyone that needs service on their car. Thank you.

Great service..as always!

★★★★★
5 5 1
I drive up from Everett.... There are many places closer I could go to have my car serviced, but none that I trust like Burlington Automotive. It is worth driving the extra miles for peace of mind!

oil change

★★★★★
5 5 1
Your staff was friendly and very helpful. Not one of your staff used a condecending tone with me, something that I have unfortunately seen from my dealership. The service was quick and the technician was kind in pointing out a concern with my vehicle.

The Full Truth

★★★★★
5 5 1
You have to appreciate when a repair facility tells you something, and you know you can count on what they say as accurate. I've been in the automotive industry for 30 years and will tell you honest repair facilities are not easy to find. With auto repairs the news isn't always what you want to hear, and often times costs a bit more then you expected. When you speak with anyone at BAR, you'll get the full truth and great service. What more could you ask for?

Excellent customer service

★★★★★
5 5 1
Burlington Automotive continues to provide excellent customer service and top notch repairs and maintenance. Their knowledge and professionalism is unmatched in my experience of having our vehicles serviced here. Highly recommended. And thanks to Julie Rauber! She worked with us on our tight schedule and made things happen! Brett of Edison, WA 8/1/12

Great customer service, super helpful!

★★★★☆
4 5 1
A big thanks to Julie and all the folks who took care of my suburban!

2nd visit to this shop

★★★★★
5 5 1
good techs , low wait times, friendly and helpful

rialta oil change

★★★★☆
4 5 1
Appreciated the fact that I called from Spokane the day before to see if you could do an oil change when I came thru the next day without knowing the exact time I would appear. With all the highway slow work I got at your place later than planned,i.e. 11:50am and you took me right in even though it was Oscar's lunch time.

Great service

★★★★☆
4 5 1
This is the second time I've had my oil change with Burlington Automotive. I've been very happy with their service and prices and would recommend them to friends and family.

Oil Change time

★★★★★
5 5 1
I feel the quality of service is the best. I have moved to Bellingham but still drive to Burlington Automotive when I need anything done to my car. The staff is courtious patient and always take the time to explain whatever needs explaining

Quick and efficient

★★★★★
5 5 1
As always I was given great service.

Super service

★★★★★
5 5 1
Service was great and fast. First time customer and will certainly return. Thanks Julie, Chris

Oil Change---1st visit (Mom of 2)

★★★★★
5 5 1
Wow! VERY NICE & clean place! Friendly people & amazing lobby! Now I won't dread getting my oil changed. Technician very honest & told me what to do to keep my car running safe. People at the desk very happy & friendly.I didn't bring my kids on this visit but can see there is plenty of space & a big table to keep them entertained. Big screen tv, beverages, coffee machine, clean bathroom, nice sized waiting area--very inviting. This is an upscale car salon! All 3 of our vehicles will be going to Burlington Automotive from now on!

Truck service

★★★★☆
4 5 1
VEry good and as expected

As always, Great service!!

★★★★★
5 5 1
Thanks once again to all at Burlington Automotive. You folks are the best!

Trusty Rusty ready for another 100k

★★★★★
5 5 1
We couldn't recommend Burlington automotive more! Our Volkswagen's are still on the road thanks to your team!!! Thanks for keeping us going!

Oil Change

★★★★★
5 5 1
Service is always great. Julie always takes good care of me. I travel from Lynden to see Julie and for the service.

I like it!

★★★★★
5 5 1
Thank you for the prompt, courteous service, the ride to work & feeling like my car really matters as do I!

Automotive Service you can count on.

★★★★★
5 5 1
I am an automotive service adviser at a shop in Lynnwood and I live in Mount Vernon. My belt tensioner broke on my day off and I was stressed being that my only vehicle was in need of repair and my commute is an hour each way. Juli and the staff took me in right away and made arrangements to get me to work while they took great care of my car. Although I would use my shop in Lynnwood to maintain my vehicle when I am there, however if I am at home and in need of anything for my vehicle I wouldn't take it to anyone else but Burlington Automotive. I know that there is years of experience and certification both in the shop and at the service counter. When you can add great personalities and great customer service and confidence that your vehicle will be taken care of in the best way, you can't go wrong.

Fantastic Service

★★★★★
5 5 1
Fantastic service!!! I wouldn't go anywhere else! Fast, efficient, and ALWAYS friendly! I reccomend you to everyone I know who is looking for a place to take their car.

Service

★★★★★
5 5 1
GREAT Service will be back when I need help with our cars and truck

Great Service

★★★★☆
4 5 1
The BA team did a great job with a difficult project. Their skills were amazing! I would recommend them to all my friends and family. Thank you so much!

Best Customer Service Ever!

★★★★★
5 5 1
The only reason I visit Burlington Automotive is because of Juli Rauber and her outstanding customer service! Whether it's an oil change or new brakes, I know what I'm getting every time and appreciate her positive attitude and honesty. John B is such a lucky guy to have her!

Great Service as Always!

★★★★★
5 5 1
I don't think of going anywhere else. Friendly, quality service with a hot or cold beverage in a comfortable waiting room. Fair price to boot!

Thank you for time

★★★★☆
4 5 1
Always pleasant to work with.

Best Experience I have had!

★★★★★
5 5 1
I'd like to thank your shop and specifically Adam for the quick service and the superb customer service. I needed a great deal of work done, and I was told in advance what would be done, how long it would take, and for a first; the BILL WAS LOWER than I expected and lower than you quoted! I was also given timely phone calls and keep in the loop by the support staff as well, who were also very friendly. Just great service, give Adam a raise, and keep it up. I'll be back when ever I have an issue! -Sam Pulley

Oil change & extras

★★★★★
5 5 1
great job by Shawn working on my 06 Jetta. He noticed my air filters for the engine and cabin were getting pretty dirty and recommended changing them out for new. He also checked around for evidence of rodents chewing things up and didn't find anything. I'm very happy with the work being done at Burlington Auto and recommend my friends send their business your way.

Trusty Rusty endorses Burlington automotive and crew

★★★★★
5 5 1
How can one even begin to explain how great the service at burlington automotive is? I will start with the excellent customer service we receive when the phone is answered! Then I will move to the guys in the shop, if it wasn't for them being as detailed as they are Trusty Rusty wouldn't have 245,000 miles on her! Burlington Automotive deserves a big shout out! What a great team!

Fast and reliable

★★★★★
5 5 1
Great job as always... service was fast and friendly.

Complete brake job with new ball joints...........

★★★★☆
4 5 1
The vehicle runs very well. The work was evaluated & done in a timely manner. Customer service was an important ingredient to there longterm success. Never compromise quality work to save a bock. Thanks Adam & the automotive staff for a job well done. Kudos!

love it

★★★★★
5 5 1
love it great service nice place

Honest

★★★★★
5 5 1
A previous job done on my vehicle, by Burlington Automotive, failed less than a year after being fixed. They found the problem and reported it to me, then refunded me the whole thing! I greatly appreciate their honesty and willingness to correct the problem.

Never Fails

★★★★★
5 5 1
Customer service at BA is quick, efficient and personable. I could go across the street for my VW to be serviced at the dealer but I choose BA and you'll see why.

The Best

★★★★☆
4 5 1
As always excellent service, clean waiting area and complementary beverages, nice.

As always

★★★★★
5 5 1
Excellent service, plus free coffee and pop.

Great service, great work

★★★★☆
4 5 1
I have been to a number of repair shops with my Volkswagen Passat, and most places are expensive, do a poor job or both. Burlington Automotive was recommended to me by a friend because they could work on my car and they have a good reputation. I appreciate the level of service they provide, and I feel I can trust them. I would recommend them to a friend.

Quick and Easy

★★★★★
5 5 1
I don't even need an appointment! Just pull in at my convenience and Burlington Automotive gives me a cup of coffee or a soda, provides free wireless, and before you know it a friendly face tells me my oil has been changed and I'm ready to go! What could be easier?

Roller Skate Contiues her journey to 300K

★★★★★
5 5 1
With 235K miles on our car, we wouldn't take it anywhere else! We just dropped the car off for the normal oil change, the technician noticed a leak and investigated it, if he hadn't been so detailed orientated, I could have been left on the side of the road with a broke down car and a broken heart. The customer service and attention to detail at Burlington Automotive can't be beat. There prices are absolutely reasonable. The staff there is great, they even refer to our cars by their nicknames.

Durango repair

★★★★★
5 5 1
Easy to work with, dropped off night before, got quote next day for repair costs, very happy.

bmw repair

★★★★★
5 5 1
work was performed appropriately and efficiently, appreciate the cost savings.

Always great!!

★★★★★
5 5 1
I always get great service at BA. I live in Seattle, but I always come back to Skagit to have Burlington Automotive work on my car because I trust them to be fair, keep me informed, and do quality work!!!

Fantastic Service

★★★★★
5 5 1
As always I received excellent service! I always reccomend Burlington Automotive to anyone I know looking for a place to have their car or truck serviced.

Awesome service as always

★★★★★
5 5 1
I had three different warning lights on when I took my car in for an oil change. Julie understood everything I asked them to check and provided me with an accurate quote. They took care of all of the issues overnight and even gave me a car wash coupon! I won't go anywhere else.

Great service

★★★★★
5 5 1
I had a great experience. You guys fixed my tail light that I didn't know was out thanks

Friendly and convenient

★★★★☆
4 5 1
Friendly staff, close to the freeway. Quick service, comfortable waiting area and free wi-fi. Best part: they vacuumed the back seat where my kids sit!

Great Service!

★★★★★
5 5 1
I was given excellent service. Technician kept me informed of what was happening, what was being checked and condition of various parts.

Waiting

★★★★★
5 5 1
The automotive service is top notch. I just wish they had informed me sooner that my wait would be as long as it was due to inavailability of certain supplies. I might have taken advantage then of their offers to give me a ride somewhere. Otherwise the prices and staff are both highly recommended.

Oil change

★★★★★
5 5 1
Pleased as always. While getting a routine oil change I was advised that my water pump was leaking and furthermore, that it was still under warranty. A new one is being ordered and I have an appointment to get it taken care of. Just one more example of why I continue to get my auto care at Burlington Automotive.

sami's s 10

★★★★☆
4 5 1
the work is done in a timely manor. the staff is well dressed and glad to see me when I arive. Its nice to get a report on things that need to be done to my truck, so I can give that info to my dad.

Excellent

★★★★★
5 5 1
Everything there was Excellent - the service, the work, and their overall help.

Always excellent

★★★★★
5 5 1
The service was excellent and fast (as always).

I'll be back

★★★★★
5 5 1
Getting in and out faster could let the serviseman miss something..In all, your doing GOOD ! Thanks, G.T Godfrey

Great work

★★★★★
5 5 1
The best shop in the valley, you guys always do a great job. Wouldn't go anywhere else...

Terrific as always!

★★★★★
5 5 1
Love the service! Love the people!

Satisfied Owner

★★★★★
5 5 1
As usual my experience @ Burlington Auto was satisfactory and timely. I have always had a good repore with Julie. Her expertise and outgoing friendliness is the main reason for bringing my business to yur establishlment.

G T Godfrey

★★★★★
5 5 1
Best in town, I am spreading your service around.

oil change

★★★★★
5 5 1
great as always thanks guys

Quality and honest work ethics

★★★★★
5 5 1
Second time for repairs at Burlington automotive. Very precise and informative. Found a serpentine belt that was ready to destruct during inspection. Glad they found it rather that me finding it while on the road maybe in a remote location. Nice work and fair pricing.

Great Experience

★★★★★
5 5 1
Thank you for your attention to detail in the lobby. With 3 children, it was sure nice to know that there were activities for them as well and tea for all of us to enjoy.

New Car Inspection

★★★★★
5 5 1
Very professional service with people who have proven to be honest and experienced.

Oil change

★★★★★
5 5 1
It was a good time at Burlington Automotive

Great Service

★★★★★
5 5 1
As always the service was great!! I am a regular and will continue to be.

As Always

★★★★★
5 5 1
Excellent service. The work completed before it was promised and cost $100 less than the estimate.

coupon oil change

★★★★★
5 5 1
Our second trip to Burlington Automotive was as pleasant as the first. Excellent service and a wide choice of products. The waiting room was clean and well lit, with refreshments at no cost and plenty of reading material.

Thank u

★★★★★
5 5 1
I've had nothing but good experiences the times I have come in to get my oil changes.

My VW Beetle loves all of you!

★★★★★
5 5 1
I came in for a routine oil change along with everyone else in Skagit Valley on the Friday before 4th of July. I could tell the staff was swamped but I was treated with the utmost respect and received excellent service as usual. I have bragged and will continue to brag about Burlington Automotive. p.s. I love talking with you Julie about by BUG.

Brad Bevens

★★★★★
5 5 1
It is so nice to have someone to work on my vehicles that are fast, friendly and reliable.

Great people

★★★★★
5 5 1
Every time I take my corvette over to them they take care of it like it's there's. They always have a great atitiude about everything there,I will always bring my corvette to them. Thanks: J.J.

Service

★★★★★
5 5 1
Thank you for such excellent service, you guys are phenomenal!!! I won't take my car to get serviced anywhere else.

Life Savers

★★★★★
5 5 1
Words cannot describe how thankful I am to have pulled into Burlington Automotive the morning I did. A routine oil change turned into a "Thank my lucky stars" appt. The engine mount bolts had broken and/or had come unscrewed from the mount leaving my engine barely hanging from my car. Luckily my engine did not meet the pavement that day! Thank-you sooooo much to the staff of mechanics that had a hand in repairing my car! You are the best!

Excellant Service as Usual

★★★★★
5 5 1
I live in Stanwood but often make the trip up because of the great service I receive up there. Julie has always been such a huge help and extremely friendly. I've appreciated the great service I've received from everybody on staff. I never thought I could get that kind of service at an "oil change place" but you guys have definitely set the bar high for other places. The free refreshments and wi-fi is a great touch as well. If there was a Nordstrom in the oil and lub business you guys would be it! Keep up the great work and I'll keep on giving you my money.

Great Customer Serive

★★★★☆
4 5 1
Julie is so friendly and did a great job putting together the quotes we asked her for. We will be back for sure.

Fast, Friendly,

★★★★★
5 5 1
I like when they come to your work and pick up your tuck or car. Saves time and money! Thanks!

VW Passat signal switch malfunction

★★★★★
5 5 1
Burlington automotive was able to accomodate my request for appointment date and time. The service was performed as described in a timely manner. Juli is is a very pleasant person and provides excellent customer relations.

Thank you

★★★★☆
4 5 1
All was great! Phone call on our cell would have been nice for pick up though 🙂 Thank you

Auto Service

★★★★★
5 5 1
Excellent service, fast/efficent, in/out in record time. Questions answered politely and courteously, avail for reschedule and required follow-up for problems.

Great Service

★★★★★
5 5 1
I am a first time customer, and the service was excellent. I have found a new car care center....

Wonderul Service as Usual!!!

★★★★★
5 5 1
Wonderful Service as usual. My daughter was taking a weekend trip and I knew I could send her to see Phil and he would make sure the car was in good operating condition:) Thanks!!!

Loved it!

★★★★★
5 5 1
Great fast service, awesome employees! Thanks.

Great service

★★★★☆
4 5 1
Great service and very friendly staff

Great service

★★★★☆
4 5 1
I enjoyed the interaction of the employees, not only with each other but with the customers. Everyone was greeted like an old friend. I had an oil change and also needed a new battery. I bought a new battery and they replaced it for FREE. Thanks for a relaxing afternoon!

Recent Services

★★★★★
5 5 1
Excellent, friendly, efficient service and hospitality. Complimentary beverages and comfortable sitting area are exceptional amenities! Have enjoyed drop off service in the past when needed which makes it easy to coordinate in your schedule. Thanks!

Amazing Service

★★★★★
5 5 1
I am always impressed with the service I get at Burlington Automotive. The friendly staff always explains any issues well. The comfortable waiting room is perfect to relax in for the short wait. I would recommend Burlington Automotive to anyone!

Finally!

★★★★★
5 5 1
I trust this auto shop which can often be an oxymoron for a woman! Thanks to Juli I have confidence in the care for my car!

satisfaction guarateed.

★★★★★
5 5 1
Great service, friedly folks, quick turnaround.

great service

★★★★★
5 5 1
unbelievable, you all made me a lifelong customer... look forward to seeing you next time i need anything car related.

differential oil

★★★★★
5 5 1
Great service again never a bad thing to say about the service here friendly people always very informative tell you what's wrong so you can understand it highly recommended

Excellent custonmer service.

★★★★★
5 5 1
What can I say about Burlington Automotive? Great place to get work done on your car or truck. We just had some work done on our Durango and the part they ordered came in wrong and Julie and her gang were willing to stay late untill the right part came in and installed it. How many places would stay longer than necessary to get the job done? None that I can think of. The price of the work actually came in cheaper than what she quoted me. Absolutely love them there.

Service at Burlington Automotive

★★★★★
5 5 1
Always great! We highly recommend Burlington Automotive.

survey

★★★★★
5 5 1
This was my 1st visit. The man at the counter was so friendly I was impressed with the customer service!!

Oil change review

★★★★☆
4 5 1
Wish we could make an appt. for an oil change so we wouldn't have to wait so long. Love the service guys, however.

Front Brake Job complete

★★★★★
5 5 1
2002 Dodge 3/4 ton pickup. Burlington Automotive did all they said thay would for a pre-determined price. High quality technicians with good communication skills. Done when estimated with a loaner to use. I am a happy customer.

Driving with confidence @ Burlington Automotive.......

★★★★☆
4 5 1
Thanks to the staff of Burlington Automotive for there care to service & customer satisfaction. Great job on Our truck with the oil change & fuel filter. A customer for life. Scott & Angel Perry Mt Vernon , Wash.

friendly service

★★★★★
5 5 1
What more could you ask for from a repair center? Not only did the owner greet me by my first name but also called my car by its nickname. What a great crew! Always courteous and friendly. I totally recommend burlington automotive!

Outstanding

★★★★★
5 5 1
Fast, quick,easy,at a reasonable price. Young man that waited on me and the the young man that did the oil change both polite and personable. I will be back again for service on both my cars.

BURLINGTON AUTOMOTIVE

★★★★★
5 5 1
GREAT PLACE!! WILL RECOMMEND TO OTHERS

All Service

★★★★★
5 5 1
I have had excellent service every time I have been in to Burlington Automotive! From an oil change to a new transmission - they are fantastic! Especially Juli- she ALWAYS follows through with what she says she is going to do. I recommend them to everyone I know.

Thanks!

★★★★★
5 5 1
I'm very happy with Burlington automotive. The service was fast and with a smile! Yummy coffee and very nice waiting area. My techs were so helpful and happy. Keep up the great work! I have a V.W. And Burlington automotive has two certified techs so I was in good hands. Thanks to all!

Transparent, fast, fair.

★★★★★
5 5 1
Thorough and timely diagnosis for my check engine light. It was just plugs and injection system cleaning. Fair price, the loaner car, and super friendly service from Juli will keep me coming back. p.s. free Wifi is a bonus...

oil change

★★★★★
5 5 1
I was very impressed with the service i got at the burlington store. while my car was getting an oil change i enjoied a cold "free" soda sitting next to a warm fire place.

Great Service

★★★★☆
4 5 1
I had a great experiance at Burlington Automotive. The staff was professional, the facility was clean and they even gave complamentry beverages. I would recommend Burlington Automotive to family and friends and will stop by for future mechanical needs. The only thing that I would change is a little quiker turn around time for a oil change but, over all two thumbs up.

FAST OIL CHANGE WITH A SMILE..........

★★★★★
5 5 1
Burlinton Automotive was very friendly, fast, and efficient. Got the job done in timely. Nice waiting room with donuts & coffee complimentary. Nice touch to customer service. Value for the $.Would recommend them any day. Thanks again for the great service.

Wonderful facility and staff, but missed something....

★★★★☆
4 5 1
Hi; I was VERY impressed by your facility and staff. The price is very competative and the service provided by your friendly staff is unmatched. I will definitely be back... That being said however - I brought my car in for an oil change and 30 point inspection but they did not catch the fact that my coolant was near to empty. My indictor came on that afternoon and I filled it up but I would have thought that the fluid level should have been checked. I will definitely return - I know that things sometimes get overlooked now and then by anyone and I'm sure this was just one of those times. I was very happy otherwise!!!!

Steve Billick

★★★★☆
4 5 1
Thank-you for getting me in and fixing my water pump. I didn't give you a five yet, no one gets a five LOL

Ford F150

★★★★☆
4 5 1
I took my truck in yesterday, after getting an extremely high quotation from JP Automotive. Burlington Automotive accuratly diagnosed my truck and fixed it for a fraction of the cost of the previously stated rip-off company. Thank you very very much. I will tell all my friends where they can get honest automotive service. Michele

First Time Customer

★★★★★
5 5 1
Received a coupon in the mail and thought I would go in for oil change-had a pleasant experience,the staff was helpful friendly and the atmosphere for an automotive shop was pleasant.I was so pleased I called my husband and told him I am not going to another place for auto work again,I felt that the price was fair,I wasn't sold anything I didn't need and enjoyed coffee and donuts! I do not necessarily enjoy having my oil changed but my experience with Burlington Automotive was the best oil change experience I remember having.Thank You.

Super Service same as always!!!

★★★★★
5 5 1
Phil does a fantastic job of taking care our our Auto needs!

Cv inspection

★★★★★
5 5 1
Great information tried to save me money would have done it but was cheaper to get rid of vehicle since I have already put so much money on my 1995 Isuzu trooper since haveing it since 2003 had I choose to get fixed nobody else would have worked on it but them

Oil change and check up

★★★★★
5 5 1
Simply outstanding experience. I won't go anywhere else.

Just a thanks

★★★★★
5 5 1
I just love this place. I feel like they treat my car as though it was there own. I have had my 03 volkswagon since almost new and since I have taken my car here, it feel likr new again. So thanks.

Oil Change

★★★★★
5 5 1
I've been to Burlington Automotive now a couple times and have always been impressed with the professionalism and facilities. It's a great experience every time!

Great experience

★★★★★
5 5 1
Everyone was nice and efficient with helping me get an oild change as quick as possible. I love the free drinks in the waiting area and the coloring books to give children something to do while waiting.

5 Star

★★★★★
5 5 1
I keep returning to Burlington Automotive because they provide excellent customer service and are helpful with all of my automotive needs. I can trust their recommendations and know they will steer me in the right direction. They take the time to know their customers and as soon as you walk through the door you feel welcome!

Very friendly great service

★★★★★
5 5 1
They were very friendly great service nice clean interior very family oriented and HONEST about my vehicle

excellent services

★★★★★
5 5 1
Good service, great help in scheduling and performing the items i needed for my vehicle.

Great

★★★★★
5 5 1
Loved the clean and comfortable atmoshphere. Didn't have to wait in line to have oil changed on a Saturday morning. It took a little long to get my car done, but I hardly noticed because the waiting room was so pleasant - and who can be upset with Krispy Kremes on the counter for them? Great girl magazines to read. Kid area looked good. Loved the fireplace. Love the price ($20)and the full 30 pt check.

Great Service

★★★★★
5 5 1
Always great service! Attentive and accurate, great customer service and honest answers. Used them in Bellingham when we lived up north and were very happy to see them open another office.

highest

★★★★★
5 5 1
highest 5 star facility clean and nice look like a 50 street rod shop with all pictures

Fantastic!

★★★★★
5 5 1
Keep up the excellent work!

very good

★★★★★
5 5 1
nice condition and clean shop

Oil changes

★★★★★
5 5 1
I appreciate how fast you were and accomodating to get both of our vehicles in for oil changes. The lady at the front desk is always very nice.

Excellent

★★★★★
5 5 1
Excellent, efficient customer service. Friendly and helpful! The environment is also very comfortable while you wait!

Great Service

★★★★★
5 5 1
I had gone to the VW dealership which is right next door, which makes me wish I knew about Burlington Automotive earlier. Things could not have gone more smoothly. I felt the staff was friendly and knowledgeable and will definitely be going back.

Tune up

★★★★★
5 5 1
Professonal staff, clean environment & waiting room, prompt & courteous with service. a pleasureable experience

Great service, friendly staff

★★★★★
5 5 1
I would not hesitate to recommend Burlington Automotive to any of my friends. They always exceed my expectations.

Excellent service

★★★★☆
4 5 1
Very professional staff, knowledgeable in the scheduled maintenance and required maintenance for my vehicle. Will come back has they have very good prices and followup.

Excellent

★★★★★
5 5 1
Always on top of their game. I get great service from beginning to end.

Excellent Customer Service

★★★★★
5 5 1
On my visit to Burlington Automotive and thier Mobile Lube Express, I was extremely impressed with their customer service, professional manner and the cleanliness of their shop and customer waiting room. This will be the only place I go for lube service for all my vehicles. Thank you for a first rate experience.

Great Service

★★★★★
5 5 1
I had a great experience the first time I visited Burlington Automotive. I was fit in promptly and had the work done at a fair price. I was referred by my parents and I will be referring others in the future! Thanks!!!

Burlington Automotive Rocks

★★★★★
5 5 1
The customer service is over the top! Knowledgeable and friendly staff! I always recommend Burlington Automotive

excellent

★★★★★
5 5 1
great service, communication and professional atmosphere as well as working with the customer to get an appointment that's convenient.

The customer service was amazing. I will definately be back.

★★★★★
5 5 1
I had a great experience. Juli took wonderful car of me and my car. Your waiting area is very nice and clean. I will be back for sure and I will tell my friends

very nice

★★★★★
5 5 1
Surprised! All the perks of the national guys, plus beverages, really nice customer waiting area with up to date magazines, and competitive.

747 McCorquedale Rd, Burlington, WA 98233  Phone: 360.757.8282
Hours: Monday thru Friday 7:30 a.m. - 5:15 p.m.